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Configure Cisco Desk Phone 9800 Series on Control Hub
This Help article is for Cisco Desk Phone 9800 Series registered to Webex Calling. On Control Hub, you can configure the settings for phone lines, softkeys, Action button, network, directory service, help desk service, power saving feature (Office Hours), SIP, audio, call history, firmware update, Wi-Fi, Bluetooth, Noise Removal, etc.
The configuration follows a hierarchical structure; therefore, if you configure a setting for an individual device, it takes precedence over the same setting configured at the location or organization level.
For details on configuring settings at the organization or location levels, see Default configuration for organization or location.
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From the customer view in Control Hub, go to Devices, and then select your phone. |
2 |
Select . |
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Set the desired parameters in the respective sections. For more information about these parameters, see Parameters for phone settings on Control Hub on this page. |
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Select Next. |
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Review your changes and select Apply. |
6 |
Select Close to close the page. |
Parameters for phone settings on Control Hub
This section includes a diversity of parameters available under All Configurations on Control Hub, catering to a wide range of needs and functionalities.
Parameter |
Default and options |
Description |
---|---|---|
Att Console | ||
Maximum Lines on Phone with KEM |
Default: 4 Options: 4, 8 | Specifies whether to retain 4 or 8 lines on the phone and move the additional lines to the attached key expansion module (KEM). This parameter is available only when a KEM(s) is connected to the phone. For more information about KEM settings, see Cisco Desk Phone 9800 Key Expansion Module. |
Lines | ||
Line[n] Call Feature Settings Missed Call Notification |
Default: Yes Options: Yes, No |
Enables or disables visual notifications for missed calls on the line . |
Phone | ||
Action Button |
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See Configure the Action button for details. |
Call History |
Default: Phone Options: Phone, Webex |
Sets call history to either use the local history or the Webex unified call history from all of the end user's devices. This setting currently only applies to user devices and doesn't apply to workspace devices. |
Help Desk |
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See Configure help desk for details. |
Line Key Settings Call Appearances Per Line |
Default: 2 Options: 1 - 10 |
Sets the maximum number of calls allowed on a line. |
Office Hours |
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See Configure your phone for power saving (Office Hours) for details. |
Peer Firmware Sharing |
Default: Yes Options: Yes, No |
Enables or disables the Peer Firmware Sharing (PFS) feature. The PFS feature adds support for image upgrade optimization for the phones. When enabled on a root phone, PFS designates the phone to make a request for an image file. This establishes a transfer hierarchy and transfers the firmware image file from the root phone, down to the other phones in the hierarchy. |
Programmable Softkeys |
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See Configure the Programmable Softkeys button for details. |
Directory Enable |
Default: No Options: Yes, No | Enables or disables Webex directory service for the phone. When enabled, users on the phone can access and search for the contacts stored in the directory. |
Directory Name | Default: Empty | Sets the display name for the directory. |
Directory Enable |
Default: No Options: Yes, No | Enables or disables BroadSoft XSI directory service for the phone. When enabled, users on the phone can access and search for the contacts stored in the directory. |
Directory Name | Default: Empty | Sets the display name for the directory. |
Interdigit Long Timer |
Default: 10 Options: 0 - 65535 | Defines the amount of time that the phone will wait when no digit patterns match before the phone dials the number. A smaller time value causes unmatched dialed digits to be dialed quickly. |
Interdigit Short Timer |
Default: 3 Options: 0 - 65535 | Defines the amount of time that the phone waits for the user to enter a digit. A smaller timer value requires digits to be dialed quickly. |
Phone Language |
Default: English-US | Sets the display language for the phone. This value will override the default value derived from its provisioned Location. For all supported languages, see Change language for your phone. |
SIP | ||
ICE |
Default: No Options: Yes, No |
Controls whether to allow SIP Media streams to go directly between phones on the same local network. |
User Preferred Offhook Timer |
Default: Empty Options: 0 - 30 |
This timer starts when the phone goes off hook. If no digits are dialed within the specified number of seconds, the timer expires and the null entry is evaluated. Unless you have a special dial plan string to allow a null entry, the call is rejected. |
Software | ||
Upgrade Channel |
Default: Stable Options: Stable, Stable_Delay, Preview |
Sets the channel for the phone to get firmware updates. |
Bluetooth Enabled | Default: No Options: Yes, No | Enables or disables the Bluetooth® function on Cisco Desk Phone 9861 or 9871. When enabled, the phone user can connect their Bluetooth headsets to the phone. |
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IEEE802.1X |
Default: No Options: Yes, No |
Enables or disables Port Based Network Access Control for devices. Setting this option incorrectly may cause devices to become disconnected from the network and require a local factory reset of the device to bring it back online. |
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Debug Level |
Default: NOTICE Options: EMERGENCY, ALERT, CRITICAL, ERROR, WARNING, NOTICE, INFO, DEBUG |
Sets the logging level for troubleshooting. The debugging level may affect the performance of the phone and it’s advisable to use it during troubleshooting. |
Passthrough Port |
Default: Yes Options: Yes, No |
Enables or disables the PC port on the phone. When enabled, the phone can share the network connection with the device that connects to the PC port. |
Use Config TOS |
Default: No Options: Yes, No |
Controls whether the phone uses the Time of Service (TOS) configurations. |
USB Settings Disable Side USB |
Default: No Options: Yes, No |
Enables or disables the USB-A port located on the right side of the phone. When disabled, the port doesn't work when you connect a headset as audio channel or for charging. |
CDP |
Default: Yes Options: Yes, No |
Enables or disables Cisco Discovery Protocol (CDP) for local devices. When enabled, the phone discovers and advertises information about directly connected Cisco devices on a local area network (LAN). Setting this option incorrectly may cause devices to become disconnected from the network and require a local factory reset of the device to bring it back online. |
LLDP |
Default: Yes Options: Yes, No |
Enables or disables Link Layer Discovery Protocol (LLDP) for the phone. When enabled, the phone discovers and advertises information about directly connected network devices on a local area network (LAN). Setting this option incorrectly may cause devices to become disconnected from the network and require a local factory reset of the device to bring it back online. |
PC Port VLAN ID |
Default: 1 Options: 0 - 4095 |
Enter a value of the VLAN ID that is used to tag communications from the PC port on the phone. The phone tags all the untagged frames coming from the PC (it does not tag any frames with an existing tag). |
VLAN ID |
Default: 1 Options: 0 - 4095 |
Enter a VLAN ID for the phone when you use a VLAN without CDP (VLAN enabled and CDP disabled). Only voice packets are tagged with the VLAN ID. Don't use the 1 value for the VLAN ID. If VLAN ID is 1, you cannot tag voice packets with the VLAN ID. |
Web Access |
Default: Yes Options: Yes, No |
Controls whether to allow access to the phone web page. When set to No, access to the phone web page is restricted. When set to Yes, the users and administrators can access the phone web page with the phone IP address. |
WiFi Enabled | Default: Yes Options: Yes, No | Enables or disables the Wi-Fi feature on Cisco Desk Phone 9861 or 9871. When enabled, the phone can connect to the network through Wi-Fi. |
Bluetooth Volume |
Default: 10 Options: 0 - 15 | Sets the Bluetooth headset volume. The users on the phone can change the settings with the Volume key on the phone or the Volume button on the headset. |
Handset Volume |
Default: 9 Options: 0 - 15 | Sets the handset volume. The users on the phone can change the settings with the Volume key on the phone. |
Headset Volume |
Default: 9 Options: 0 - 15 | Sets the headset volume. The users on the phone can change the settings with the Volume key on the phone or on their headset. |
Ringer Volume |
Default: 9 Options: 0 - 15 | Sets the ringer volume. The users on the phone can change the settings with the Volume key on the phone. |
Speaker Volume |
Default: 9 Options: 0 - 15 | Sets the speaker volume. The users on the phone can change the settings with the Volume key on the phone. |
Microphone Audio |
Default: Noise removal Options: Original, Noise removal, Optimize for my voice |
Enables or disables the Noise Removal feature. There're three options available:
|
Screen Appearance | Default: Violet Dark Options: Cyan Dark, Purple Dark, Blue Dark, Violet Dark, Blue Light, Violet Light | Specifies the wallpaper for the phone's home screen and the color theme for its user interface. The phone user can change the setting in the phone's settings menu. |
DND Setting |
Default: Yes Options: Yes, No | Enables or disables Do Not Disturb (DND) capability on the phone. When enabled, the users on the phone can turn DND on or off. |
Date Format |
Default: month/day Options: month/day, day/month | Defines the date format. |
Time Format |
Default: 12hr Options: 12hr, 24hr | Sets the display format for time. |
Configure the Action button
The Action button can be found as the red button located at the top-right of the phone. It allows phone users to quickly access the designated service, such as emergency service. You can associate the button with a service for users.
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From the customer view in Control Hub, go to Devices, and then select your phone. | ||||||||||||||||||
2 |
Select . | ||||||||||||||||||
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Navigate to the Phone section and select Action Button. | ||||||||||||||||||
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Configure the following parameters to associate the Action button with a service.
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Select Next. | ||||||||||||||||||
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Review your changes and select Apply. | ||||||||||||||||||
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Select Close to close the page. |
Configure your phone for power saving (Office Hours)
Three power-saving options are available on the phone to reduce power consumption during periods of inactivity.
Display-Off ModeIn Display-Off Mode, the phone turns off the screen to save power outside of the designated working hours. When the Office Hours feature is enabled, the phone goes into Display-Off Mode after working hours. You can light up the display by pressing any key on the phone. The display remains on until the phone has been in idle for a designated length of time, then it turns off automatically.
Deep Sleep ModeIn Deep Sleep Mode, the phone automatically powers down during the designated periods. You can choose to enable Deep Sleep Mode exclusively for non-workdays, or for both non-workdays and non-working hours on workdays. To wake up the phone, press the Select button on the Navigation Cluster.
By default, the Office Hours feature is enabled on your phone. The default office hours are set to 7:00 to 19:00 from Monday to Friday. The phone turns off the screen outside of the designated hours. You can customize working hours, workdays, and the power-saving mode outside of office hours.
1 |
From the customer view in Control Hub, go to Devices, and then select your phone. | |||||||||||||||||||||
2 |
Select . | |||||||||||||||||||||
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Navigate to the Phone section and select Office Hours. | |||||||||||||||||||||
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Customize working hours and workdays to reflect the business hours of your users.
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5 |
To customize the settings for non-working hours, configure the following parameters in the Outside Office Hours section. You can set up the idle timeout for Display-Off Mode and customize the Deep Sleep Mode settings. A random timer is applied on top of the specified power-on and power-off times to avoid sudden surges in power demand or network traffic. The phone powers off with a delay of 0 to 10 minutes after the specified power-off time, and powers on 0 to 60 minutes before the specified power-on time, randomly. The random timer isn't configurable.
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Select Next. | |||||||||||||||||||||
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Review your changes and select Apply. | |||||||||||||||||||||
8 |
Select Close to close the page. |
Configure help desk
You can enable the help desk feature and configure quick numbers in Control Hub. Once configured, the users just need to select a number from your configured number list to quickly make a call.
1 |
From the customer view in Control Hub, go to Devices, and then select your phone. | |||||||||||||||
2 |
In the Configurations section, select . | |||||||||||||||
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Navigate to the Phone section and select Help Desk. | |||||||||||||||
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Configure the following parameters to apply the help desk feature to the device:
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Select Next. | |||||||||||||||
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Review your changes and select Apply. | |||||||||||||||
7 |
Select Close to close the page. |
Configure the Programmable Softkeys button
The softkeys can be found located at the bottom of the phone screen. You can associate the softykeys with a service to provide a quick access for users.
1 |
From the customer view in Control Hub, go to Devices, and then select your phone. | |||||||||||||||||||||||||||||||||||||||||||||||||||
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Select . | |||||||||||||||||||||||||||||||||||||||||||||||||||
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Navigate to the Phone section and select Programmable Softkeys. | |||||||||||||||||||||||||||||||||||||||||||||||||||
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Enter required keywords for each parameter to associate a soft key with a specific service. For more information on the keywords and related softkeys, see Programmable softkeys.
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Select Next. | |||||||||||||||||||||||||||||||||||||||||||||||||||
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Review your changes and select Apply. | |||||||||||||||||||||||||||||||||||||||||||||||||||
7 |
Select Close to close the page. |
Programmable softkeys
Keyword |
Key Label |
Description |
Phone state |
---|---|---|---|
answer |
Answer |
Answers an incoming call. |
Ringing |
barge |
Barge |
Allows another user to interrupt a shared call |
Shared-Active, Shared-Held |
bargesilent |
BargeSilent or BargeSlnt |
Allows another user to interrupt a shared call with the mic disabled. |
Shared-Active |
bxfer |
BlindXfer |
Performs a blind call transfer (transfers a call without speaking to the party to whom the call is transferred). Requires that Blind Xfer Serv is enabled. |
Connected |
call | Call | Always displays at the first position when the phone is registered. | Dialing Input or On-Hook |
cancel | Cancel |
Cancels a call (for example, when conferencing a call and the second party is not answering. | Off-Hook |
cfwd | Forward / Clrfwd | Forwards all calls to a specified number. |
Idle, Off-Hook, Shared-Active,Hold, Shared-Held
|
crdpause | PauseRec | Pauses recording. | Connected, Conferencing |
crdresume | ResRec | Resumes recording. | Connected, Conferencing |
crdstart | Record | Starts a recording | Connected, Conferencing |
crdstop | StopRec | Stops a recording | Connected, Conferencing |
conf | Conference |
Initiates a conference call. Requires that Conf Server is enabled and there are two or more calls that are active or on hold. | Connected |
delchar |
delChar - backspace Icon | Deletes a character when entering text. | Dialing Input |
dnd | DND |
Sets Do Not Disturb to prevent calls from ringing the phone. |
Idle, Off-Hook, Hold, Shared-Active, Shared-Held, Conferencing, Start-Conf, Start-Xfer |
endcall | End call | Ends a call |
Connected, Off-hook, Progressing, Start-Xfer, Start-Conf, Conferencing,Releasing, Hold, |
hold | Hold | Puts a call on hold. |
Connected, Start-Xfer, Start-Conf, Conferencing, |
ignore | Decline | Ignores an incoming call. | Ringing |
join | Join |
Connects a conference call. If the Conferencing conference host is user A and users B & C are participants, when A presses "Join", A will drop off and users B & C will be connected. | Conferencing |
calendar |
Calendar |
Opens the Meetings list |
Idle |
newcall | New call | Begins a new call. |
Idle, Hold, Shared-Active, Shared-Held |
park |
Call park |
Puts a call on hold at a designated "park" number. |
Connected |
recents | Recents |
Displays the All calls list from call history. |
Idle, Off-Hook, Shared-Active, Shared-Held |
redial | Redial | Displays the redial list. |
Idle, Connected, Start-Conf,Start-Xfer, Off-Hook (no input), Hold |
resume | Resume | Resumes a call that is on hold. | Hold, Shared-Held |
settings | Settings | Provides access to phone menus. | All |
unpark |
Call unpark |
Resumes a parked call. |
Idle, Off-Hook, Connected, Shared-Active |
xfer | Transfer | Transfers a call. Requires that Attn Xfer Serv is enabled and there is at least one connected call and one idle call. |
Connected, Start-Xfer, Start-Conf |