When you delete a device in Control Hub, the phone is automatically factory reset (supported on firmware 12.0.3 or later), and you don’t need to manually factory reset your phone. If you plan to reassign the phone to another user or workspace, it must be deleted first.

If you need to manually factory reset your Webex Calling phone, we recommend you use the method found in the phone’s settings menu to easily access the factory reset. These steps are outlined below.

To manually factory reset a phone that isn’t on the Webex Calling system, you can perform the keystroke sequence. For these steps, see the keystroke sequence steps below for your device.

1

Apăsaţi pe Setări.

2

Select Device administration.

3

Select Factory reset.

După repornirea telefonului, apare ecranul principal.

Ce este de făcut în continuare

If the phone was originally onboarded using its MAC address, it reconnects to Webex Calling. If the phone was onboarded using an activiation code, it requires a new activation code or needs to be onboarded using its MAC address to reconnect to Webex Calling.
Keystroke sequence reset for 6800 series phone

If your phone isn't on the Webex Calling system, use these steps to perform a manual factory reset.

1

Deconectați telefonul:

  • Dacă utilizați PoE, deconectați cablul LAN.

  • If using the power cube, unplug using the power cube.

2

Așteptați 5 secunde.

3

Apăsați și țineți apăsat # și conectați telefonul din nou.

Când telefonul pornește:

  • For Cisco IP phone 6821, the lights on the light strip and the line keys light up.

  • For Cisco IP phone 6841 and 6851, the lights on the headset button, the speaker button, and the handset flash.

4

Press 123456789*0# keys in sequence to begin the factory reset process.

Dacă apăsați butoanele din secvență, telefonul se alimentează în mod normal.

Don't power down the phone until it completes the factory reset process and the main screen appears.

  • For Cisco IP phone 6821, when you press a key, the lights on the line keys and the light strip flash.

  • For Cisco IP phone 6841 and 6851, when you press 1, the handset light and the light on the speaker button turn off.

Keystroke sequence reset for 7800 and 8800 series phones

If your phone isn't on the Webex Calling system, use these steps to perform a manual factory reset.

Înainte de a începe

Trebuie să știți dacă telefonul este o versiune hardware originală sau dacă hardware-ul a fost actualizat și relansat.

1

Deconectați telefonul:

  • Dacă utilizați PoE, deconectați cablul LAN.

  • If using the power cube, unplug using the power cube.

2

Așteptați 5 secunde.

3

Efectuați una din următoarele acțiuni:

  • Method 1: Apăsați lung pe # și conectați telefonul din nou.
  • Method 2: Apăsați lung pe 0 și conectați telefonul din nou.

Only Cisco IP phones 8845, 8865, 8841, 8851, and 8861 support method 2. The hardware version of Cisco IP phone 8841, 8851, and 8861 must be 15 or later.

Telefonul începe procesul de repornire. The headset button and speaker button light up.
4

On earlier hardware versions, the mute button lights up. Wait for mute button to turn off.

5

Efectuați una din următoarele acțiuni:

  • Method 1: Press 123456789*0# in sequence.

    When you press 1, the light on the headset button turns off. The light on the select button flashes when a button is pressed. După ce apăsați aceste butoane, telefonul trece prin procesul de resetare din fabrică. Dacă apăsați butoanele în afara secvenței, telefonul se pornește normal.

    Don't power down the phone until it completes the factory reset process and the main screen appears.

  • Method 2: Apăsați pe 369# în ordine.

    For the Cisco IP phone 8845, 8865, 8841, 8851, and 8861, the phone screen disappears. At the same time, the lights on the headset, speaker, and mute button are flashing.

6

If you use method 2, unplug and plug in the phone again to reboot it.

După repornirea telefonului, apare ecranul principal.

When you delete a device in Control Hub, the phone is automatically factory reset (supported on firmware 12.0.3 or later), and you don’t need to manually factory reset your phone. If you plan to reassign the phone to another user or workspace, it must be deleted first.

If you need to manually factory reset your Webex Calling phone, we recommend you use the method found in the phone’s settings menu to easily access the factory reset. These steps are outlined below.

To manually factory reset a phone that isn’t on the Webex Calling system, you can perform the keystroke sequence. For these steps, see the keystroke sequence steps below for your device.

1

Apăsaţi pe Setări.

2

Scroll down and press Factory reset.

După repornirea telefonului, apare ecranul principal.

Ce este de făcut în continuare

If the phone was originally onboarded using its MAC address, it reconnects to Webex Calling. If the phone was onboarded using an activiation code, it requires a new activation code or needs to be onboarded using its MAC address to reconnect to Webex Calling.
Keystroke sequence reset for 8875 phones

If your phone isn't on the Webex Calling system, use these steps to perform a manual factory reset.

1

Deconectați telefonul:

  • Dacă utilizați PoE, deconectați cablul LAN.

  • If using the power cube, unplug using the power cube.

2

Așteptați 5 secunde.

3

Apăsați și țineți apăsat # și conectați telefonul din nou.

The phone begins the reboot. The headset button, speaker button, and mute button illuminate.
4

When the mute button goes off, release the # button and press 123456789*0# in sequence. After you press these buttons, the mute LED illuminates again, and the phone goes through the factory reset process.

Dacă apăsați butoanele din secvență, telefonul se alimentează în mod normal.

Don't power down the phone until it completes the factory reset process and the main screen appears.

Once the factory reset is complete, the phone goes through the out-of-box workflow.

When you delete a device in Control Hub, the phone is automatically factory reset, and you don’t need to manually factory reset your phone. If you plan to reassign the phone to another user or workspace, it must be deleted first.

If you need to manually factory reset your Webex Calling phone, we recommend you use the method found in the phone’s settings menu to easily access the factory reset. These steps are outlined below.

1

Apăsaţi pe Setări.

2

Scroll down and press Restart and reset.

3

Select Factory reset, then press Select.

După repornirea telefonului, apare ecranul principal.

Ce este de făcut în continuare

If the phone was originally onboarded using its MAC address, it reconnects to Webex Calling. If the phone was onboarded using an activiation code, it requires a new activation code or needs to be onboarded using its MAC address to reconnect to Webex Calling.